Cancellation Policy

Effective Date: October 21, 2026 1. Cancellation Policy Overview At Speed, we reserve luxury and exotic vehicles specifically for each confirmed booking. Because vehicle availability is limited and reservations may prevent other customers from booking the same vehicle, all cancellations, rescheduling requests, and refund requests are subject to this Cancellation Policy. By confirming a reservation with Speed, the customer acknowledges and agrees to the cancellation terms outlined below, as well as any additional terms disclosed during booking. 2. Customer Cancellations Customers may cancel a reservation by contacting Speed through the official business email, phone number, or booking platform. The following cancellation schedule applies unless different terms are expressly disclosed and agreed to in writing at the time of booking: More than 72 hours before pickup: Eligible for a refund of amounts paid, less any clearly disclosed, lawful, nonrefundable booking or processing fees. 24–72 hours before pickup: A cancellation fee of 50% of the total rental price may apply. Less than 24 hours before pickup: The reservation is generally nonrefundable, subject to applicable law and any exceptions stated in the booking confirmation. After vehicle pickup: No refund will ordinarily be provided for unused rental time if the customer voluntarily returns the vehicle early, except where required by law or expressly approved by Speed. Any cancellation charge will be assessed in accordance with the terms disclosed and accepted when the reservation was made. 3. Booking Deposits and Security Deposits A booking deposit may be required to secure a reservation. Booking deposits: Are nonrefundable Security deposits: A refundable security deposit intended to cover qualifying rental-related obligations is separate from a booking deposit. It will be handled according to the rental agreement and applicable law. Refund processing: Approved refunds will generally be initiated within 5–10 business days. Actual receipt may take longer depending on the payment provider or financial institution. Speed will not retain a security deposit as a cancellation penalty unless the amount is lawfully due and the applicable agreement permits that deduction. 4. No-Shows and Late Arrivals A customer who fails to arrive for a confirmed reservation and does not notify Speed may be classified as a no-show. Reservations may be held for up to 30 minutes after the scheduled pickup time, unless a different grace period is confirmed in writing. Customers expecting to arrive late must contact Speed as soon as possible. If the customer fails to arrive within the applicable grace period, Speed may cancel the reservation and apply the disclosed cancellation or no-show fee. Any refund, credit, or forfeiture will be determined by the terms accepted at booking and applicable law. Late arrivals do not automatically extend the scheduled return time. 5. Rescheduling and Reservation Changes Customers may request to change their reservation date, pickup time, rental duration, or vehicle selection, subject to availability. Requests should be submitted at least 72 hours before the scheduled pickup. Rescheduling is not guaranteed and requires written confirmation from Speed. Price differences may apply if the new dates, vehicle, or rental duration have a different rate. Changes requested less than 24 hours before pickup may be treated as a cancellation and new reservation. Repeated changes or requests made to avoid applicable cancellation fees may be declined, subject to applicable law. 6. Cancellations by Speed In rare circumstances, Speed may need to cancel a reservation because of mechanical problems, safety concerns, a previous renter’s failure to return a vehicle, or another circumstance that makes the reserved vehicle unavailable. If Speed cancels a confirmed reservation and cannot provide an alternative acceptable to the customer: The customer will receive a refund of amounts paid for the unavailable rental, as required by the booking terms and applicable law. Speed may offer a comparable replacement vehicle or alternative reservation, subject to customer approval. Any replacement vehicle with a different price will be subject to the customer’s agreement. Speed will communicate cancellations as promptly as reasonably possible. 7. Weather, Emergencies, and Unforeseen Circumstances If severe weather, government restrictions, road closures, emergencies, or other circumstances outside the customer’s reasonable control materially affect the rental, the customer should contact Speed as soon as possible. Speed may offer a rescheduled reservation, rental credit, or refund depending on the circumstances and applicable law. Any special arrangements will be communicated in writing. Nothing in this section limits rights or remedies required by law. 8. Special Events and High-Demand Reservations Reservations for holidays, major events, concerts, festivals, sporting events, and other high-demand periods may be subject to special cancellation terms. Any special terms, including stricter cancellation deadlines or nonrefundable booking fees, must be clearly disclosed before payment and accepted by the customer. If no special terms are disclosed and agreed upon, the standard cancellation schedule in this policy applies. 9. Refund Method and Processing Approved refunds will ordinarily be returned to the original payment method whenever practicable. Refund processing generally begins within 5–10 business days after approval. Financial institutions and payment providers may require additional processing time. Customers may be asked to provide booking confirmation details to verify a cancellation request. Any deductions must be consistent with the applicable booking terms and law. Speed will communicate the status of a refund upon reasonable request. 10. How to Cancel a Reservation To cancel or modify a reservation, contact: Company: Speed Email: please use the Contact page on this website Website: Speedtampa.com Please include your full name, reservation confirmation number, vehicle reserved, and scheduled pickup date and time. A cancellation is considered received when Speed or its designated booking platform receives the request. Customers should retain written confirmation of their cancellation. 11. Policy Updates Speed reserves the right to update this Cancellation Policy as its business practices and legal requirements evolve. The version disclosed and accepted at the time of booking will generally govern that reservation, subject to applicable law. 12. Customer Acknowledgment By completing a reservation, the customer confirms that they have reviewed and accepted the applicable cancellation terms before payment. Speed — Luxury. Performance. Discretion.